These Terms and Conditions apply to all services provided by First Class Business Solutions (Essex) Ltd, including training courses, audits and consultancy services.
At First Class Business Solutions, we understand that sometimes plans may change. However, to ensure the smooth running of our courses and manage resources effectively, we have put the following policy in place:
1. Bookings
2. Payment
3. Cancellations and Rescheduling
By the client:
Please ensure you notify us as soon as possible if you need to cancel or reschedule a course. For cancellations or any enquiries, please contact us directly.
By First Class Business Solutions:
4. Course Attendance and Certificates
5. Client Responsibilities
6. Liability
7. Confidentiality
8. Intellectual Property
9. Updates to Terms
How to Contact Us
If you have any questions regarding this Cancellation Policy, please contact us at carly@fcbsolutions.co.uk
Personal Data We Collect And How We Collect It
We collect personal information about you, including information that can help us directly or indirectly identify you (“personal data”). Where applicable, we will indicate whether and why you have to provide us with your personal data, as well as the consequences of failing to do so. In certain circumstances, if you do not provide your personal data, you may not be able to benefit from our products and services if that information is necessary to provide you with them or if we are legally required to collect it. The type of personal data we collect includes:
· identifiers and similar information such as name and title, postal address, email address and telephone numbers;
· financial data such as bank account and payment card details;
· transaction data such as details of services you have purchased from us;
· profile data such as your interests, preferences, feedback and survey responses;
· internet or other electronic network activity information, including interactions with our website or use of certain online tools; and
· audio, visual, or similar information, and photographs and video images which may later be used to identify you
We collect personal data directly from you when you submit it to us in the following ways:
· Communications via our website. We collect personal data when you provide it to us through communications via our website. This includes where you have contacted us through the channels listed on the “Contact Us” page on our website and similar situations in which you have chosen to provide the information to us, including for customer services support.
In addition, telephone calls to, and any chat sessions with us, may be monitored and recorded for record-keeping, training and quality assurance purposes, as well as for the other purposes set forth under “Purposes For And Bases For Collection And Use Of Personal Data” below.
· Goods or services you request. Where you request a good or service from us, we will collect your personal data in order to process your request and otherwise contact you following a purchase
We collect personal data via automated means, as follows:
· Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
We may also collect personal data from others, such as:
· Our affiliates. We may receive personal information from our affiliates, our service providers, or our affiliates’ service providers
Purposes For And Bases For Collection And Use Of Personal Data
We collect, use and process personal data for the purposes outlined below and based on the legal bases provided below. We process your personal data in order to enable us to perform the contract we are about to enter into or have entered into with you. We also process personal data to ensure compliance with local legal and regulatory requirements. We handle your personal data for the purposes of our legitimate and overriding business interests, including:
· to enable us to carry out our obligations arising from any contracts and to provide you with the information, products and services that you request from us;
· to enable us to respond to an enquiry or other request you make when you contact us via our website or otherwise, including for customer services support;
· to notify you about changes to our service;
· to enable us to issue a notice or corrective action to you in relation to any of our products or services, if required;
· to better understand how you interact with our website, including its functionality and features, and ensure that content is presented in the most effective manner;
· to enable us to send you direct marketing that you have consented to receive;
· to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and we feel may interest you, as described in the section 3 (Marketing) below;
· to invite you to take part in market research and testing of new features, products or services and to conduct these activities;
· to detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including preventing fraud or terrorist financing and complying with anti-money laundering obligations;
· to monitor and collect video evidence of any crime or wrongdoing in our stores;
· to arrange internal operations, such as troubleshooting, testing, research and statistical purposes; and
· to protect our business interests and legal rights in connection with legal claims, compliance, regulatory and investigative purposes. We also handle your personal data where you have consented to us doing so.
Marketing
We may contact you to provide you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. We may also contact you to provide you with information about goods and services by way of direct marketing that you have consented to receive, including by submitting your preferences electronically or during a visit to one of our stores. You may be contacted by us, Rita Anthony Ltd, in each case where you have consented to receive these communications. You may opt out of receiving our marketing communications at any time, please contact us through the contact information provided in section 11 below or by using the unsubscribe link in any of our communications. We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or where we need to send certain information to you under a legal, regulatory, or ethical requirement.
How We Share Your Personal Data
We may share your personal data with:
· our selected commercial partners and sponsors where you have chosen to participate in surveys, opinion groups or other marketing-related initiatives relating to your use of our goods and services;
· our service providers that we engage to provide services to us. Where we provide your personal data to third party services providers, they are required to keep your personal data confidential and secure, and must only use your personal data as instructed by us;
· our distributors, business partners, professional advisors (including banks, auditors, law firms and consultants) or other service providers, including for marketing purposes or where you have chosen to share your personal data through various features and functionality provided via our Website; and
· law enforcement agencies and other governmental and non-governmental bodies, for the purposes of reporting or evidencing a crime.
We may also share your personal data with third parties with your consent. We may also disclose your personal data where required to respond to authorised requests from government authorities or if we believe it is reasonably necessary to comply with a law, regulation, valid legal process, or other governmental or regulatory request. Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply this Privacy Policy or other agreements; to investigate or protect the legitimate interests, rights, property or safety of Rita Anthony Ltd or its affiliates, our products and services, our employees, our users or customers, our distributors, business partners or others; or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as necessary to protect our business interests and legal rights in connection with legal claims and regulatory and investigative procedures.
Security And Data Retention
To protect your personal data from unauthorised access and use, we use security measures that comply with applicable law. We will take reasonable steps to use technical, administrative, organisational and physical security measures appropriate to the nature of the personal data we are processing and that comply with applicable law to protect personal data against unauthorised access and exfiltration, acquisition, theft, or disclosure. We generally restrict access to personal data to those employees and agents who have been advised as to the proper handling of such information and who need to know such data to provide services to clients. Given the nature of information security, there is no guarantee that such safeguards will always be successful. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, contractual, accounting, or reporting requirements. How long we keep your personal data will vary depending on, among other things, the type of personal data and our reasons for collecting it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
You may inform us of any changes in your personal data, and in accordance with our obligations under applicable data protection laws we will update or delete your personal data accordingly. UK and EEA residents: You may have the right to request:
· (a) access to the personal data we hold about you;
· (b) request we correct any inaccurate personal data we hold about you;
· (c) request we delete any personal data we hold about you in certain circumstances;
· (d) restrict the processing of personal data we hold about you;
· (e) object to the processing of personal data we hold about you in certain circumstances, including where we process personal data for direct marketing purposes or where we have processed such data on the basis of our legitimate interests;
· (f) withdraw your consent to the processing of your personal data (where applicable); and/or
· (g) receive any personal data we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to a third party.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you. To exercise any of your rights in connection with your personal data, please contact us through the contact information provided in section 11 below. If you wish to make a complaint regarding our handling of your personal data, please contact us through the contact information provided in section 11 below. For UK residents, you also have a right to lodge a complaint about the processing of your personal data with your local data protection authority (for example, the UK data protection authority is the Information Commissioner. You can contact the Information Commissioner at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone: +44 (0)303 123 1113; email: casework@ico.org.uk).
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect information from children under the age of 13. If you learn that a child has provided us with personal data in violation of this Privacy Policy, then you may alert us through the contact information provided in section 11 below.
Links to External Websites
Our website may contain links to third party websites. Any access to and use of such third party websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Changes to this Privacy Notice
We may update this Privacy Policy from time-to-time at our sole discretion. We will post the new Privacy Policy online and we will change the “Last Updated” date. Please check back frequently to see any updates or changes to this Privacy Policy.
How to Contact Us
If you have any questions, comments or requests regarding this Privacy Policy, please contact us at carly@fcbsolutions.co.uk
In this Cookie Policy you will find information on cookies, what we do with cookies, what cookies may be set when you visit our website and how to control those cookies. This Cookie Policy (“Cookie Policy”) explains our use of cookies, web beacons, embedded scripts, e-tags and similar tracking technologies (collectively “cookies”) on the First Class Business Solutions (Essex) Ltd website, www.fcbsolutions.co.uk (the “Website”). We also have third parties that collect personal information this way. To do this, we and our vendors use several common tracking tools. In this Cookie Policy, “we”, “our” and “us” refers to First Class Business Solutions (Essex) Ltd. This Cookie Policy should be read in conjunction with our Privacy Policy. We may update this Cookie Policy from time-to-time at our sole discretion. We will post the new Cookie Policy online and we will change the “Last Updated” date. Please check back frequently to see any updates or changes to this Cookie Policy.
What Are Cookies?
Cookies are pieces of code that allow for personalisation of our Website experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device’s hard disk (such as your computer or smartphone) for record-keeping purposes. Cookies can then be used to make site navigation more efficient, help remember your preferences and generally improve your browsing experience. They can also ensure that advertisements that you see online are more relevant to you and your interests. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”).
What Types Of Cookies We Use And How We Use Them?
· Cookie Type Purpose and Use Strictly Necessary Cookies
These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, remembering the goods you ordered when you get to the checkout page or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work
· Functional Cookies
These cookies enable the Website to provide services or to remember settings to improve your visit. They may be set by us or by third party providers whose services we have added to our pages, including social media sites. For example, these cookies help us remember your choice of language or region, show you have logged into our website, or help you share information on a social media website like Facebook. If you do not allow these cookies then some or all of these services may not function properly
· Performance Cookies
These cookies help us understand how visitors interact with our Website by allowing us to count visits and traffic sources so we can measure and improve the performance of our site. These cookies are used to provide statistics on how our website is used, how you move around our website and the pages you visit, how effective our advertisements are, and measuring any errors that occur. All information these cookies collect is aggregated and therefore anonymous
· Targeting Cookies
These cookies may be set through our site by our advertising partners including social media sites. They may be used by those companies, including social media, to build a profile of your interests and show you relevant adverts on other sites, also known as “interest based advertising.” These cookies uniquely identify your browser and internet device and observe your behaviours and browsing activities over time across multiple websites or other platforms. For more information on our interest-based advertising see section 4 below. Some of these cookies are temporary (“Session Cookies”) while other may stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie (“Persistent Cookies”).
How You can Opt-Out of Interest-Based Advertising
You have the ability to opt-out of interest-based advertising on web browsers in the following ways:
· You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences or by vising NAI’s online resources referenced above. Additionally, your mobile device operating system may provide mechanisms that allow users to opt out of the use of information about their usage of mobile apps to deliver targeted ads to their mobile device. For more information, or to opt out using these mechanisms, consult your device settings. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s or Your Online Choices online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use. Choices you make are both browser and device-specific. Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.
How to Control Cookies
You can control our uses of cookies through your internet browser or through third party tools:
· Internet Browser
You can control cookies through most browsers by changing your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser
· Third Party Tools
You can also visit http://www.allaboutcookies.org/ where you will find comprehensive information on cookie management and blocking , as well as on the interested-based advertising opt-out tools mentioned above in section 4
· Cookie Management Tool
You can customise or change your cookie preferences at any time by accessing our cookie management system, available here, including, where applicable, withdrawing any consent you provided at any time
How to Contact Us
If you have any questions, comments or requests regarding this Cookie Policy, please contact us at carly@fcbsolutions.co.uk
Disclaimer for First Aid Training and Health & Safety Training Services
The training services provided by First Class Business Solutions (Essex) Ltd are designed to equip individuals with the necessary knowledge and skills for first aid and health and safety practices, within the workplace and community settings. These services are intended to enhance preparedness and contribute to a safer environment; however, they are not a substitute for professional medical advice, diagnosis, or treatment.
Scope of Training
Our training programs cover a wide range of first aid and health and safety topics. These sessions are conducted based on current industry standards and guidelines, and are aimed at providing practical skills and theoretical knowledge.
Limitations of Training
While every effort is made to ensure the training content is accurate, up to date and relevant, it is important to note that the knowledge and skills provided during the training sessions should not be considered as a comprehensive substitute for professional medical care, legal advice, or any other specialised consultation.
Participants are encouraged to seek professional medical advice or contact emergency services in any medical or health related situation that requires immediate attention.
Application of Skills
Participants are encouraged to apply the skills learned during training in appropriate emergency situations. However, First Class Business Solutions (Essex) Ltd does not accept any liability for injuries, accidents or any other damages that may occur as a result of applying these skills, either in the workplace or community settings. All participants are expected to exercise due caution and professional judgment when responding to emergencies.
Health and Safety Compliance
Our training is based on the most current health and safety regulations and industry best practices. However, First Class Business Solutions (Essex) Ltd is not liable for any incidents, accidents or damage that may occur outside the training sessions, in situations that deviate from the provided training, or where the training is not properly implemented.
No Liability for Workplace or Community Incidents
By participating in the training, you acknowledge and agree that First Class Business Solutions (Essex) Ltd is not responsible for any personal injury, damage or financial loss arising from the use, misuse, or incorrect application of the skills and knowledge acquired during the training. This includes, but is not limited to, situations where the training is applied outside of the scope of the guidelines and standards presented.
Indemnity
Participants agree to indemnify and hold harmless First Class Business Solutions (Essex) Ltd, its trainers, employees, and agents from any claims, losses, damages or expenses, including legal fees, arising from the use or application of the first aid and health and safety skills acquired during the training.
Acknowledgment
By enrolling in and participating in any training session provided by First Class Business Solutions (Essex) Ltd, participants acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this disclaimer.
This disclaimer is intended to protect both First Class Business Solutions (Essex) Ltd and the participants and to ensure that first aid and health and safety procedures are used responsibly, ethically, and safely.